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Gen Z Lead the Fight Against Tipping for Bad Service

A new survey has revealed that Generation Z are most likely to leave an establishment without tipping when faced with poor service, challenging long-held gratuity norms in the U.S.

The survey conducted by Talker Research from September 20 to 23, 2024, asked 1,000 Americans across different generations about their tipping habits and opinions on service worker wages.

They found that 74 percent of Generation Z respondents, aged 18-27, admitted to walking out without tipping due to unsatisfactory service, the highest percentage among all age groups. This compares to 55 percent of millennials, 57 percent of Generation X, and 46 percent of baby boomers.

Across the U.S., people are tipping less and less. In the second quarter of 2024 the average sit-down restaurant tips went down to 19.3 percent from 19.4 percent in the first quarter, while quick service tips were down to 15.9 percent from 16 percent in the same time period.

This shift in behavior may reflect growing discontent with tipping culture, a topic that has become increasingly debated in recent years. Nick Leighton, an etiquette expert and host of the popular podcast Were You Raised by Wolves?, commented on the tipping fatigue that many consumers are experiencing today.

Leighton told Newsweek: "We're now faced with tipping request screens everywhere, even in the most unlikely of places. Gas station self-service pumps? Online clothing stores? So it's no wonder that tipping fatigue is real and people are throwing their hands up."

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by Anonymousreply 9October 11, 2024 5:00 AM

To be fair, Zoomers probably think the fact that waitstaff didn’t refer to them as they or xe or whatever is bad service.

by Anonymousreply 1October 10, 2024 1:03 AM

When one does not have money apparently to buy soap, one will be discerning also about when to tip the help.

by Anonymousreply 2October 10, 2024 1:33 AM

What a coincidence, most of them are also borderline broke.

If you’re ethical, you might consider whether the “bad service” is the kitchen’s fault or your server’s fault.

by Anonymousreply 3October 10, 2024 1:37 AM

From what I read on social media, Zoomers are the ones who make up a majority of the service industry - from high end restaurants to family chains. They are the ones who believe they 'work the hardest' and rip apart those who don't tip well or tip at all. They blame the 'Boomers' and Gen X. I guess they can't accept the fact it's their own generation stiffing them.

by Anonymousreply 4October 10, 2024 1:41 AM

Tipping got out of control during the pandemic when service workers were out of jobs or struggling. Employers saw it as an opportunity to pay them less and have tips make up the difference. This is the correction for that.

by Anonymousreply 5October 10, 2024 5:53 PM

[quote] Employers saw it as an opportunity to pay them less

Employers NEVER paid them less (that would be illegal and break every labor law on the books). They paid them the same as before the pandemic hit. It was the customers who 'felt bad' that these workers were working through the pandemic and subjecting themselves to working with people who may or may not been infected with COVID. Even more, these customers felt bad that these servers were not working the 'bar' or 'dining room' and instead were assigned to the 'take out' counter filling orders. So these customers were over-compensating with rather generous tips so these servers could 'pay their bills'.

I do believe these service workers definitely have taken advantage of these generous customers and now expect everyone to 'overcompensate' these days, even though things are pretty much back to normal for a while.

by Anonymousreply 6October 10, 2024 10:45 PM

[quote]They found that 74 percent of Generation Z respondents, aged 18-27, admitted to walking out without tipping due to unsatisfactory service, the highest percentage among all age groups.

So Gen Z has many assholes clearly unfamiliar with the reality that "gratuities" are, in reality, a living wage, given that the large majority of America's servers and bartenders earn all of $2.13/hour, as does any profession where tips are a "primary" income source.

[quote]From what I read on social media, Zoomers are the ones who make up a majority of the service industry - from high end restaurants to family chains. They are the ones who believe they 'work the hardest' and rip apart those who don't tip well or tip at all. They blame the 'Boomers' and Gen X.

See above. They're right, and I say that as a Gen Xer. If a gratuity was *actually* a gratuity – and not a de facto living wage – it'd be a far different story, but it's not. Also, I'll hazard a guess you never waited or bussed tables in high school or college. Everyone I know who did, myself included, KNOWS how hard people bust their asses to get the job done, along with the fact that most "problems" blamed on servers are beyond their control, particularly kitchen delays.

by Anonymousreply 7October 10, 2024 10:51 PM

They're such babies and in for such a rude awakening in life.

by Anonymousreply 8October 11, 2024 4:54 AM

I'm not surprised. I had a service industry job and three demographics were extremely consistent in their refusal to tip: Chinese people, Indian people and customers under 30.

by Anonymousreply 9October 11, 2024 5:00 AM
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