I hate that you have to tip before you get your order on Door Dash

Teens don't want to work fast food any more, you are not getting the cream of the crop working the drive thru

The tip is for the driver so an order screw up is on the restaurant… just do the refund request and then talk to support to see if they can comp more than they do automatically through the app.

I thought Door Dash lets you adjust the tip after delivery. but most say you shouldn't. Unfortunately, a lot of people do this, even when there are no issues with the order, just so they can entice someone to actually pick up their order. It's called Tip Baiting.

You can only change the tip before they even pick it up and the order is in the "preparing the food" mode

I thankfully never use DoorDash - feels like enslavement to me

I only use DoorDash for pickup and so never have to tip. Leaving your home will do you good.

I think we may have the right person to answer those questions - one of our regulars is a part-time delivery guy for them.

Up here Skip the Dishes allows one to not tip. Good thing too because their "service" fee may as well be a tip.

r6 if you would read the OP had knee surgery and isn't driving at the moment

[quote]I thought Door Dash lets you adjust the tip after delivery.

You can add, you can’t take away.

As a DoorDash driver on my off time, the driver doesn't screw up the order...the establishment does. The only way a driver can screw it up is if they have multiple orders and leaves you the wrong one. 100% of the time you pick up the order from the restaurant already packaged, sealed, and sitting on a shelf. Please consider that when adjusting tips.

There delivery services suck. About one out of three orders has somethibg wrong with it. That's too high for doordash and uber eats in terms of requesting refunds for incorrect or missing items and exile they will continue to take your money, they WILL ban you from any further refunds no matter how much evidence you have. Not even video of the guy delivering it and you opening it will get around thst block. And if you fo a chargrbavk, they will ban uput account entirely. They enable thiever. Just pick it up yourself.

R10. You can totally take a tip away. Just call them up and tell them the problem.

R12. Wow. This thread hits home for you, doesn't it?

[quote] if you would read the OP had knee surgery and isn't driving at the moment

I was referring to myself and people in general, r9.

R6 you know that DoorDash gets like a 30% cut of the order. Consider calling the restaurant directly and placing your order, especially if a small, local business.

Why can't Door Dash check the order? You can't assume it's correct. When we pick up an order we assume they fucked it up and check before leaving the premises.

'cause customers want it sealed.

R17. Because the order bags are sealed due to queens screaming that someone messed with their food and then the pandemic. We want to make sure that you especially get every chili fry you paid for.

and you're that person that holds up the drive through for five minutes...checking.

[quote]I thankfully never use DoorDash - feels like enslavement to me

Hold a seance and tell these people that DoorDash, a completely voluntary enterprise, feels like enslavement.

Please read what R11 said. My nephew does Door Dash (and Uber), and people are so shitty about tipping. He has had bitches say shit like "this Sprite doesn't taste right" and get raging mad at him for it - as if he has anything to do with that. I don't know why he continues to do it.

[quote]you know that DoorDash gets like a 30% cut of the order. Consider calling the restaurant directly and placing your order, especially if a small, local business.

I didn't expect to have to go into this much detail to satisfy people, but I'll explain that I use DoorDash when they send me a discount code, typically 25% off. As I have told co-workers, you just have to not use DoorDash for a while and then they will send you an offer to entice you back, like 25% off your next three orders.

OK, I get that people want their food hermetically sealed. But if that's the case, why would you take the tip back?

[quote] and you're that person that holds up the drive through for five minutes...checking.

I've never held up any line, cunt. If it's drive-thru my partner checks while I wait for my credit card. He just counts the items. We don't open everything up and taste them. If it's restaurant I pay, leave the store and check in the car.

R24. People take the tip back because they are lazy fucks who want everything in life for free. They lie.

[quote] didn't expect to have to go into this much detail to satisfy people, but I'll explain that I use DoorDash when they send me a discount code, typically 25% off. As I have told co-workers, you just have to not use DoorDash for a while and then they will send you an offer to entice you back, like 25% off your next three orders.

And arent DoorDash prices like 25% higher than if you just ordered directly from the restaurant?

[quote]and you're that person that holds up the drive through for five minutes...checking.

I doubt that many people are taking more than 30 seconds to check.. and people can wait. Itd take more time for everyone if you drove off and the order was wrong, and you had to circle back and make them fix it. I'm going to check.

I've noticed this summer many of the restaurants in my area who offer 'Uber Eats' and 'Door Dash' (stickers on the doors when you go in) have a sign at the take-out counter which simply says, "Save money with our free delivery! Order directly from us." When I picked up my pizza yesterday, I asked the worker if people are paying attention and ordering directly through them. She said an enthusiastic "YES!" She then said 'people are so done with Door Dash and other services and their crazy fees'.

I;m not sure why anyone would try to begrudge the delivery person a decent tip. That is the bulk of their earning income, just like waiters. If your food is delivered warm and in a reasonable amount of waiting time, you should have a standard tipping percentage or flat amount. If the food is bad or there is a mix-up it is the fault of the restaurant, not the delivery person.

But also remember that the volume of food or cost of food doesn’t really effect the effort required to deliver said food. You tip for the trip, not the order.

I tip a little extra if it's for more than two people order.

It would be nice if one could tip with low denomination savings bonds. to encourage drivers to save.

I stopped using them because they failed to address any of my concerns. Whenever I had a problem with delivery. Same thing with Uber Eats.

I switched to GrubHub. Haven’t looked back.

r32 Fascinating

[quote] It would be nice if one could tip with low denomination savings bonds. to encourage drivers to save.

Huh? People working a delivery job are probably not in the position to be saving a lot of money. Possibly, they're buying cigarettes with tips. Would you want to police that, as well?

[quote]I stopped using them because they failed to address any of my concerns. Whenever I had a problem with delivery.

How many problems are you having? At some point, you may have to accept that you are the problem.

[quote]Huh? People working a delivery job are probably not in the position to be saving a lot of money.

Exactly. Giving them a savings bond would give them the savings they wouldn't otherwise have.

The last time I used Door Dash my order was screwed up, it took days to get a refund, they transferred me to 3 different people about it and basically treated me like a criminal. The last time I used Ubereats the driver took my order to the wrong house. They refunded the cost of the order but not the tip and I couldn’t believe their shitty customer service.

Uber Eats is foul, r37. I accidentally messed up my order and when I tried to change it, they said it was too late. When I asked to cancel the order, they told me that they would charge me not just for the order but also an extra $15 because the driver was on his way to pick up the order. I had ordered from a local deli and accidentally ordered two orders of potato salad instead of potato salad and I pastrami on rye.

R37 They tend to give people a difficult time when it comes to refunds because too many people abuse the system in order to get their meal for free.

Cook at home.

Problem solved.

Exactly. Why bother with all of this nonsense?

Laugh at me for being basic but I have found Applebee's pick up or delivered is good, I like the oriental chicken salad or the fettucine with chicken & broccoli and they do a good job packing orders.

r37 "they transferred me to 3 different people about it and basically treated me like a criminal"

Exaggerate much?

r38 Every bit of that sounds reasonable for this kind of service

No. I wasn’t exaggerating at all. It was quite obvious they didn’t believe me even though the receipt proved I was right. I’ve had issues with GrubHub and Instacart screwing up and you don’t even have to call them, they give you a refund instantly through their website. Door Dash took days and only after I called several times.

Both Uber Earts and Door Dash will quickly treat you like a criminal if you complain about missing or incorrect items too much. And anyone who orders a lot of food from different restaurants knows that happens ALL the fucking time. Grub Hub is a little more lenient and will keep refunding for longer before acting like you're making it up. But really, the restaurants don't care enough to get the orders right with third party delivery services since "someone else will take care of it". And the drivers are also shady sometimes and help themselves to a side dish if your not entire fucking meal.

R46. I'm sure a driver ate your "entire fucking meal." Does it make you feel like less of a disaster to lie about food delivery services?

r47, what the hell is your problem? What is so hard about understanding that missing items happen all the time? And OK, when they don't deliver it, then what do you think they do with it? Shove it up their ass? That's less common than the "missing items" scenario, sure, but it happens. And you are awfully defensive of these services. Are you so much of a disaster that you're a delivery driver?

r46 You need help. You're very lonely and have exaggerated a sad story.

r49, are you a bot? From a certain country in asia, perhaps? What kind of comment is, " You're very lonely and have exaggerated a sad story." What a weird way to word that.

R48. What do you have against delivery drivers? Are these delivery delivers of all kinds or just certain ones you discrim against? And then your comments against R49, who may not practice English as a first language. What a racist elitist you are. Very sad. Hopefully when your next order for McDonalds is placed, you get all of your apple pies.

I don't order from McDonald's, r51. That's more your thing, I suspect.

r50 Sweetheart, I'm not a bot, but funny that you're so upset to even think of that - makes your anger more hilarious.

R52. Yes. Burger King is more your speed. Happy eating!

r54, I don't order from there either. Real restaurants, not fast food trash like you. Cheers!

R55. Yes. How is the Rooti Tooti Fresh and Fruity this season from IHOP?

"Blatent"

Oh, dear, r56... ciao!

Wouldn’t it be easier just to dispute the charge through your credit card company rather than seek a clawback through the delivery service?

[quote] The last time I used Door Dash my order was screwed up, it took days to get a refund, they transferred me to 3 different people about it and basically treated me like a criminal.

Why are you not using online chat? You get immediate credits or else you request a refund to the original method of payment which takes a couple of days.

You don’t even have to talk to anyone it’s basically multiple choice.

I'm very grateful that Door Dash and Uber Eats, etc. exist, just as I was grateful a few years ago that Uber existed. When you're in a situation where you need to be driven somewhere or when you need food delivered it's such a relief to not have to bother anyone else and you can just call these businesses, out of convenience or out of necessity. I've had excellent experiences with them and I gladly tip the drivers well because they really deserve to be compensated for providing these services. I hate to hear the cynicism about companies that have really helped me out at times, and I'm hoping these businesses continue to thrive. Anyone here who does this for a living, please know that there are a lot of people who really do appreciate you.

that complainer just is trying to get free meals. prob edwierdo to post those meal pics on here.

R61, shove your sanctimoniousness. You wouldn’t feel that way if you got a photo of your order sitting on somebody else’s porch and you were out $10 for a tip for food you never got.

I had a Shipt shopper call me and say please give her 5 stars, then proceeded to deliver my order to the wrong address. I am not making it up, I can laugh about it now but it was frustrating when it happened and I assume she was already screwing up so didn't want any more bad reviews. I just didn't review her so I avoided having to give any stars or a bad review, but I did have to report that I didn't get the order. This was back when I was avoiding stores during Covid so I tried to be patient.

It's been a month since I last used DoorDash grocery delivery. Did they take away the "Hand it to me" option?

[quote]The tip is for the driver so an order screw up is on the restaurant…

Not true. I had a Door Dash driver deliver an order from a totally different restaurant than the one I ordered from. It was a fucking pain in the ass to remove the pre-paid tip on that delivery, too.

When I used to eat more fast food, I made sure to have a bunch of condiments (in full-sized bottles) at home. Nothing's worse than getting your order, looking forward to digging in, and ... NO SAUCE!

r67 that happens all the time, the worst is when they didn't give me au jus for the French Dip

^^^ I know that is a first world problem, but the au jus makes it and I didn't have the ingredients to just whip some up quickly at home

Ugh, I'd be so sad and disappointed to order a French dip sandwich and there's no dip.

I’ve had that happen with the jus missing. Pain in the ass.

[quote]that happens all the time, the worst is when they didn't give me au jus for the French Dip

You just have to drive to the restaurant and explain the situation and ask for more. I'm sure they would be accommodating.

who want s. to drive to the restaurant after you just paid for door dash

facetious

A friend quit doing it because people were stingy with tips, and it wasn’t worth the price of gas.

I've never had a problem with my orders, other than something the restaurant itself did. The person here who is so pissed - sounds like it's a you problem, for sure. Oh well, get in your hoverround and go pick it up yourself!

I do NOT trust DoorDash. Not sure why. I have no problem getting delivery from the restaurant but something about DD doesn't sit well with me. I always check if businesses use it for delivery.

Now Instacart has restaurant service…hosted by…Uber Eats 🙄🙄🙄🙄

DoorDash has done well by me. One order went to the wrong address, but DoorDash made the refund easily. Favor fucked up my grocery delivery and the grocery chain was horrible about the refund (it took seven weeks and umpteen phone calls to get a refund that came to just under $100). There was something ambiguous about my old address. I also received multiple orders that belonged to other people. And Favor seems to hire a lot of people who speak no English, so it isn't easy to straighten things out. My Spanish is limited.

I'm disabled and can no longer drive, so I depend on delivery services.

Are you sure the dasher screwed it up and not the restaurant? Most orders are given in a sealed bag that the dasher isn't allowed to open to even inspect. Also, some orders don't show the dasher the ticket or the items on the order, instead saying 'order requested by merchant, we don't know the items on the order' - so they'd have no way of knowing if there was a mistake. If the food was too cold, it's highly unlikely the dasher did anything but try to get to you as quickly as possible - they could have been assigned well after it was finished, the restaurant could have ignored them and blown them off for 5, 10, 15 minutes while the order was ready and waiting. The least likely element to cause a problem with your food is the driver.

R27 half of them are lying and then just placing the order on doordash or ubereats themselves

They got them double door dashing so they delivered to somebody else first, meanwhile my food sits in their car getting cold. I am deleting my Door Dash app they suck.

Door Dash and Uber Eats both suck double ended dildos. So far, GrubHub has not disappointed me.

Think of tipping as a social service. I hate these E slave services. They do allow people a job who would otherwise be sub employable. At the end of the day though they are paid very little. California had the opportunity to vote for such services to be not contractor, but employers. The citizen chose the servitude option , to stay contractors. The companies did heavily lobby and advertise to remain contractor status. The people were fooled again. Ahh Democracy at the service of the few.

My most recent problem was with GrubHub R83. I had pre-tipped $3.00 on a single lunch order coming from about a mile away. I then got involved in doing things around my security-gated apartment, so some time went by before it dawned on me that I had not received a call over the intercom. I checked the app, which indicated my lunch had indeed been delivered.

I set out to look for it and found it sitting [italic]on the sidewalk outside the lobby door.[/italic] And it was ice cold. Then began the nightmare of dealing with GrubHub customer service (located in some call center somewhere), who initially only offered me a $5 credit on a future order. I eventually got them to agree to refund the cost of the meal [bold]but not the tip[/bold]. This made absolutely no sense to me, as the delivery person was clearly at fault. After more back-and-forth, GrubHub agree to refund the total amount, tip and all.

When I checked my credit card statement a couple weeks later, the total charge was still there, so I'm now disputing it.

Walmart delivered somebody else's order along with my stuff. I tried to give it back to them but they told me to give it away or throw it away. I was fortunate that I could use a lot of the stuff, they had eggs, bacon, 3 hams, bread, butter, orange juice, 4 different kinds of cheese etc. and I felt bad for the person who didn't get their order.

R85 I am sorry you experienced that. Any snafu that I had with GrubHub was always rectified with a full refund and a credit. For what it’s worth, I live in Philadelphia so maybe they felt sorry for me 🥴🥴🥴🥴

I thought you said you "hate that you have to TOP before you get your order on Door Dash"

In which case I was gonna be very, very hungry.

OP replies to herself quite frequently

I want service for FREE. I'm too fat, old, and lazy and mean to move my ass for anything. I'm too cheap and poor to afford the total cost of keeping my rancid ass fed in my warm hovel and if people don't want those jobs they should get other jobs. It's not my problem.

R85 is the root of the issue.

r86 their order was delivered to them later or refunded. Walmart ate the cost of the mistake, to your benefit. Don't feel bad. Amazon Germany does this with me on mistakes. 20% of the time they say destroy the order, end of issue. There's an online shop in Switzerland that does drop shipping and sells "used" versions of some items. The items are not used they are sometimes returns or sometimes carton damage. I ordered a $300 cast iron casserole, gigantic, the other day and asked for the "used" one they offered at the last minute for 50 bucks. They shipped it and it was new but the lid didn't lie flat. I asked for a return. They said it's heavy, destroy it and well ship you another. they shipped me the perfect 300 dollar one.

I don't understand e-commerce models, but it's filled with surprises nowadays. I think in fact prices are completely artificial and almost everything has very little value so the companies are just eating the low costs of mistakes. Because most of what they sell is marked up astronomically.

Always hated them

r85 You're an idiot, and should be banned from the app. Seriously.

OP nothing personal, but you do sound like a moron. I've never once had a single issue with Door Dash, and we've used it frequently.

Get off your fat ass and go get your own Whopper.

R94 & r95 = the personification of Datalounge’s pointless bitchery.

Am I the only one reading this thread who has never used any of these businesses?

I have never ordered takeout food delivered to my home. And groceries are delivered by employees of the supermarkets I use.

Base pay starts at two dollars in most markets. It’s going to get rejected and bounced around if you don’t pre tip. Then you’ll end up with cold food. I think grub hub or Uber eat let you remove a tip, some lovely customers tip bait so they can get their orders picked up and dropped off promptly only to remove it.

Lately they are double dashing and I hate that, I tip well and I don't like my food getting cold.

I know in Uber eats you can always edit your tip to add more. I always just tip a dollar and then readjust based on service and promptness.

I don't live in the U.S. but if the few times I have had a problem I just explain on the app or call and they are always very good about refunding the full amount. I take care to try to pinpoint the problem: the restaurant mixed up or bungled the order, or the food was not prepared well or cold, or the delivery was estimated at 10 minutes but took 45 with multiple interim stops and my food was cold. Almost always it´s a probem of the restaurant or the delivery service assigning too many orders to one delivery person. Only once was it an issue of promptness on the part of the delivery person.