A vicious brawl broke out between an employee and guest at the Hilton hotel in Atlanta, Georgia.
A series of shocking videos taken by a witness shows a masked receptionist attacking a guest at the Embassy Suites hotel in the city.
One video shared online shows the guest in the hotel lobby yelling abuse at the employee, telling her to call the manager, as the employee speaks on the phone.
But to the surprise of everyone in the hotel, the employee appears to reach the limit of how much abuse she can take, and starts hitting the guest.
Dressed in uniform, the employee is seen thrashing a desk phone on the guest and yanking her hair next to the hotel’s reception desk, as the guest holds on to the reception desk.
The guest, who was carrying a purple backpack, is shown crouching down as she attempted to defend herself from the attack, as the sound of the phone hitting her is heard throughout the lobby.
As she does this, a large chunk of the guest's hair is pulled off, and onlookers run back away from the fight.
Other members of staff and hotel guests, including a young girl, are shown in the video looking on in horror as the violence unfolded before their eyes.
The fight then spills out into the rest of the lobby, and the guest is seen swinging the phone by is cord, including the larger dial pad, at the hotel employee and chasing her across the room.
As the two woman grapple against a door, two men approach the women and attempt to break up the fight but to no avail, as the masked hotel employee tries to kick the guest to get away from her.
The employee quickly runs to the reception room but is unable to shut the door in time as the guest races after her and continues the fight, at which point the video stops.
It is not known if anyone was injured or if any arrests were made.
